Our Shipping & Refunds Policy

Shipping Policy

Where We Ship

We currently only ship items within the United Kingdom.

Delivery Cost

Solid Cards provide free UK delivery on all online orders.

Production & Dispatch

All Solid Cards products are made to order. Production begins after you submit your artwork and approve your design proof.

• Production Timeframe: Typically, we provide a proof for your approval the following business day. If the proof is approved before 1 pm, production will commence that day. If approved after 1 pm, the production will take place the following business day.

• Dispatch: Once the card is produced, orders are dispatched the same or next business day.

• Delivery Timeframe: Orders are delivered by Royal Mail. Usually, they take 1 - 2 business days to complete deliveries.

Order Updates

You’ll receive an email confirmation when your order is placed, a proof, and a dispatch notification once shipped.

Missed / Delayed Deliveries

If a delivery attempt is missed or cannot fit through your letter box, Royal Mail usually leave a card with re‑delivery or collection options. Delivery times may be affected by factors outside our control (e.g. adverse weather or carrier delays). We’ll help liaise with the carrier to resolve issues promptly.

Returns, Refunds & Cancellations Policy

Custom‑Made Goods

Because every Solid Cards product is personalised/custom‑made, we do not accept returns or provide refunds if you change your mind, order the wrong details/item, or no longer need the item.
This approach is aligned with UK distance‑selling rules, which exclude custom‑made or personalised goods from the standard 14‑day cooling‑off period.

Faulty or Not-As-Described Items

Your statutory rights remain protected. Should your item arrive faulty, damaged, or not as described, you must contact us within 30 days of delivery, and we will arrange a replacement or refund as appropriate.

Errors in Personalisation

Please double‑check your proof, paying particular attention to your name, role, email, logo, and QR code before approving. If a manufacturing error causes the finished card to not match the approved proof or description, we will replace it at our cost. If the error is from the details you supplied, we cannot accept a return or refund.

How to Report a Problem

Email info@solidcards.co.uk with the following details:

• Your Full Name

• Your Order Number

• Description of the issue, and

• Photograph(s) evidencing the issue.

Return Logistics for Faulty/Not‑as‑Described Items

If a return is required for inspection or replacement, we’ll provide a prepaid UK return label. Once received and assessed, we’ll process the agreed replacement or refund.

Refund Timing

Approved refunds are issued to the original payment method. Please allow up to 14 days after we receive the returned item or confirm that a return isn’t necessary (depending on the case).

Order Changes & Cancellations (Before Production)

If you need to update your personalisation or cancel before production starts, contact us immediately. We’ll do our best to help.

• If production has not begun, we’ll update your order or cancel and issue a refund.

• If production has begun or a proof has been approved, the order is considered in progress and cannot be cancelled or refunded (except for faults/not‑as‑described as above).

Fair Use & Abuse

We reserve the right to decline requests that are inconsistent with the Consumer Rights Act 2015 (for example, change‑of‑mind returns on personalised goods) while fully honouring your rights for faulty/not‑as‑described items.